You've got questions, we've got answers.
Our rewards program will be suspended immediately while we are in the process of upgrading our systems. Once the upgrade is complete, you will need to register for our new rewards program to continue to earn points. We apologize for the inconvenience and appreciate your patience. Please call our consumer care team with any questions or concerns at 1-800-575-3497, Monday - Friday, 9am - 5pm EST.
If you are not completely satisfied with your HUE.com purchase you may return your unworn items along with your packing slip dated within 90 days of purchase for a full refund or exchange.
Yes, you can place an order over the phone using a check or money order by calling 800-575-3497 M-F (9am-5pm EST) closed weekends and holidays.
Currently HUE.com does not accept returns on international orders.
Please allow up to 3 weeks from the time you ship back your product for your refund to be complete.
No, currently all products purchase from HUE.com must be returned to HUE.com.
No, currently any products purchased from a retail store should be returned at the retail store where it was purchased.
HUE.com does not offer a price match program and is not affiliated with any other retailer promotions. We do offer exclusive email offers however and you can start receiving yours today by signing up in the footer of our site below.
HUE.com does not bill your credit card until your order ships. What you are more than likely seeing is an authorization hold for the amount of funds. Each credit card company is different and we recommend you call your credit card company for their standard policy but this generally falls off your statement within 48 hrs after funds are released.
We only charge tax for purchases made within the state of New York and North Carolina. Tax is charged on the order total and includes product and shipping charges.
Special pricing offers, whether received via email or any of our sitewide offers, cannot be applied to previous purchases or combined with other offers.
HUE is always committed to outstanding quality. If you find that your HUE product has a defect in manufacturing or material please give us a call at 800-575-3497 and one of our Consumer Care Representatives will be happy to assist you.
Subscription orders have been temporarily discontinued as of December 19, 2017.
With Safari on an iPhone using iOS8 or higher, you can scan credit cards on mobile checkout. Using built-in OS functionality, you will select a link to open a scanner window to capture your name and credit card number from your credit card. The fields will be automatically populated. You will still need to manually enter the CVV code and expiration date.
Size Charts can be found at each product. There is a link that shows "Size Chart" on the product page where you select your size.